Returns & Refund Policy

Read Rose Petal Glam's final-sale and order-issue policy for handmade personal care products.

Handmade bath and body products are final sale and cannot be returned for hygiene reasons. If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery so we can review the issue and work with you on an appropriate resolution.

Our products are made in small batches. If something isn't right with your order, please reach out within 7 days of delivery, and we'll work with you to resolve it. Your trust matters to us.

Our cold process soaps and whipped body butters are personal care products made with natural ingredients. For health and safety reasons, products that have been in another customer's possession cannot be resold.

Each product is handcrafted in small batches to ensure freshness and quality. Slight variations in appearance are normal and are part of the character of handmade products.

If your order arrives damaged during shipping, contact us within 7 days of delivery. Include your order number, photos of the damaged product and packaging, and a brief description of the damage so we can review the claim.

After reviewing a damaged-order claim, Rose Petal Glam will work with you toward a fair solution, which may include a replacement or refund at the business's discretion.

If an order contains the wrong items, missing items, or another error made by us, contact us within 7 days of delivery. We will correct our mistake at no additional cost to you.

Ingredient lists appear on product pages and packaging. Review them carefully before purchasing, especially if you have known allergies or sensitivities, and patch-test a new skincare product before full use.

If you need to cancel an order, contact us as soon as possible. Orders can only be cancelled before they ship; an order that has shipped cannot be cancelled.

For questions about returns, refunds, or an order issue, use the Contact Us page or email the address listed there. Include enough order detail for the team to locate and review the purchase.